Every channel · one desk
Reach the counter the way you like.
Four channels, one manager. Pick whichever is closest to hand — for etisalat recharge online help, complaints, refund threads or press questions. Everything below is a real inbox that a person reads.
01
Phone
Best for time-sensitive requests. If the line is busy, try WhatsApp instead — same number.
02
WhatsApp
Attach a screenshot of your request ID for anything already in the queue.
03
Email
Best for complaints, refund follow-ups and anything with attachments.
04
Counter
32 12 St
Al Qusais Ind. Second
Dubai, UAE
Not walk-in — book a visit first through the form below.
Working hours · AED time (GMT+4)
When someone is at the desk
| Day | Hours |
|---|---|
| Mon | 10:00 – 19:00 |
| Tue | 10:00 – 19:00 |
| Wed | 10:00 – 19:00 |
| Thu | 10:00 – 19:00 |
| Fri | 14:00 – 19:00 |
| Sat | 10:00 – 19:00 |
| Sun | 12:00 – 17:00 |
Complaint & message form
Write a note the counter can act on
Use this if you are not filing a fresh top-up request. For a top-up itself, please use the recharge form.